Job Description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The Concession Worker is responsible for providing friendly, efficient, and professional food and beverage service to guests at concession locations throughout Sam Houston Race Park. This position plays an important role in creating a positive guest experience by delivering quality products, maintaining clean and organized work areas, and providing fast and courteous service during live racing, simulcast racing, concerts, and special events.

The ideal candidate is dependable, energetic, customer-focused, and comfortable working in a fast-paced environment. Concession Workers must be able to work effectively as part of a team while maintaining accuracy, cleanliness, and a positive attitude during busy periods.

Essential Duties & Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Take and accurately fulfill guest food and beverage orders.
• Prepare, assemble, and serve food and beverage items according to established recipes, portions, and presentation standards.
• Operate concession equipment safely and properly.
• Maintain adequate supplies of food, beverages, condiments, utensils, cups, napkins, and other service items.
• Restock concession areas throughout the shift as needed.
• Accurately handle cash, credit card transactions, and other forms of payment in accordance with company procedures.
• Operate point-of-sale systems accurately and efficiently.
• Provide guests with correct change, receipts, and orders.
• Answer guest questions regarding menu items, pricing, and available products.
• Maintain a clean, organized, and sanitary concession stand throughout the shift.
• Follow all food safety, sanitation, temperature control, and personal hygiene requirements.
• Properly store and rotate food and beverage products.
• Monitor food and beverage inventory and communicate shortages to management.
• Assist with opening and closing concession stands, including stocking, cleaning, and securing equipment and supplies.
• Work efficiently during high-volume periods, including live races, concerts, special events, and peak guest arrival times.
• Maintain a professional appearance and follow PENN Entertainment and Sam Houston Race Park appearance standards.
• Follow all company policies, procedures, and safety guidelines.
• Report guest concerns, equipment issues, spills, hazards, or other operational concerns to a supervisor promptly.
• Work cooperatively with other concession workers, culinary staff, bartenders, supervisors, and other departments.
• Perform other duties as assigned by Food & Beverage Management.

Guest Service Expectations

Concession Workers are expected to:

• Provide friendly, fast, and accurate service to every guest.
• Maintain a positive and professional attitude, even during busy periods.
• Treat guests and coworkers with courtesy and respect.
• Listen carefully and ensure guest orders are accurate.
• Handle guest questions and concerns professionally and seek management assistance when needed.
• Maintain a clean and inviting service area.
• Work as a team to keep lines moving and minimize guest wait times.
• Create a welcoming experience for guests attending races and events at Sam Houston Race Park.

BRING US YOUR BEST.

Qualifications

• Previous food service, concession, restaurant, hospitality, or customer service experience preferred but not required.
• Strong customer service and communication skills.
• Ability to work quickly and accurately in a high-volume environment.
• Dependable and punctual with a strong work ethic.
• Ability to follow instructions and established food preparation and safety procedures.
• Ability to operate a point-of-sale system and handle cash accurately.
• Must be comfortable interacting with guests throughout the workday.
• Must be available to work evenings, weekends, holidays, live racing days, and special events as scheduled.
• Must meet applicable age requirements for assigned duties involving alcohol service.
• TABC certification may be required depending on assigned duties.

Preferred Skills

• Previous experience in concessions, quick-service restaurants, stadiums, racetracks, arenas, or entertainment venues.
• Experience operating a cash register or point-of-sale system.
• Ability to remain calm and organized during high-volume periods.
• Strong teamwork and communication skills.
• Familiarity with horse racing or the entertainment industry is a plus, but not required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry food, beverage, and concession supplies.
• Ability to frequently bend, reach, push, pull, and move throughout the concession area.
• Ability to work in both indoor and outdoor environments as assigned.
• Ability to work around hot equipment and food preparation areas while following all safety procedures.
• Ability to perform repetitive tasks such as stocking, cleaning, serving, and food preparation.
• Ability to work in a fast-paced environment with varying noise levels and temperatures.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

10.00 PER HOUR

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